Dasar Pembatalan & Bayaran Balik

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sampul.app dikendalikan oleh MY SOLUSI (No. pendaftaran 202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia. Dasar ini sebahagian daripada Terma & Syarat kami.

1. Apa yang kami jual

• Pelan sampul.app (Asas, Kreator, dan Enterprise melalui sebut harga): akses kepada enjin kandungan AR dan web kami, editornya, dan pengehosan halaman yang anda terbitkan di sampul.page. Ini perkhidmatan dalam talian.
• Produk fizikal kami sendiri, seperti kad imbas AR Sampul (akan datang: belum dijual lagi; bahagian 4 terpakai apabila ia mula dijual).

2. Tiada caj automatik

Pelan dibayar sekali untuk sehingga 12 bulan dan tidak diperbaharui sendiri; kami tidak mengecaj anda lagi tanpa bayaran baharu daripada anda. Untuk "membatalkan", anda hanya perlu tidak memperbaharuinya: akses anda berterusan hingga tamat tempoh yang dibayar.

3. Pelan sampul.app

• Pelan diberikan serta-merta selepas bayaran, jadi bayaran tidak boleh dikembalikan setelah pelan diaktifkan, kecuali seperti di bawah atau yang dikehendaki oleh undang-undang Malaysia.
• Kami memulangkan bayaran sepenuhnya jika anda dicaj lebih daripada sekali, jika bayaran berjaya tetapi pelan tidak diberikan dan kami tidak dapat membetulkannya dalam masa 7 hari bekerja selepas anda menghubungi kami, atau jika kami tidak dapat menyediakan pelan itu kerana kesilapan kami.
• Menaik taraf tidak memerlukan bayaran balik: baki pelan lama ditukar kepada hari tambahan pada pelan baharu.
• Jika kami menutup sampul.app, kami memberi notis sekurang-kurangnya 30 hari supaya anda boleh memuat turun kerja anda.
• Pelan Enterprise mengikut perjanjian bertulis dengan anda.

4. Produk fizikal kami (seperti kad imbas AR, akan datang)

• Sebelum dihantar, anda boleh membatalkan pesanan dan mendapat bayaran balik penuh.
• Selepas dihantar, kami tidak menerima pemulangan kerana berubah fikiran.
• Rosak, cacat atau salah: beritahu kami dalam masa 7 hari selepas menerimanya, dengan gambar barangan dan bungkusan. Kami akan menggantikannya atau memulangkan bayaran barangan itu, termasuk caj penghantarannya.
• Penghantaran: lihat Dasar Penghantaran.

5. Cara meminta bayaran balik

E-mel contact@mysolusi.my dengan e-mel akaun anda, apa yang anda beli dan tarikhnya, serta sebabnya. Kami membalas dalam masa 3 hari bekerja.

6. Bagaimana bayaran balik dibuat

Bayaran balik yang diluluskan dibuat kepada kaedah pembayaran asal melalui Curlec, pemproses pembayaran kami. Kami memulakannya dalam masa 7 hari bekerja selepas kelulusan; bank atau penyedia kad anda mungkin mengambil masa tambahan 5 hingga 10 hari bekerja. Komisen afiliasi bagi pembayaran yang dipulangkan dibatalkan.

7. Hak anda di bawah undang-undang

Tiada apa-apa dalam dasar ini yang mengurangkan hak anda di bawah undang-undang Malaysia, termasuk Akta Perlindungan Pengguna 1999, yang tidak boleh dikecualikan.

8. Hubungi kami

Hubungi kami · contact@mysolusi.my · MY SOLUSI (202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.

sampul.app is operated by MY SOLUSI (registration no. 202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia. This policy is part of our Terms & Conditions.

1. What we sell

• sampul.app plans (Basic, Creator, and Enterprise by quote): access to our AR and web content engine, its editor, and hosting for the pages you publish on sampul.page. This is an online service.
• Physical products of our own, such as Sampul AR flash cards (coming soon: not on sale yet; section 4 applies once they are).

2. No automatic charges

Plans are paid once for up to 12 months and do not renew by themselves; we never charge you again without a new payment from you. To "cancel", simply do not renew: your access continues until the end of the period you paid for.

3. sampul.app plans

• A plan is delivered immediately after payment, so payments are non-refundable once the plan is activated, except as below or where required by Malaysian law.
• We refund in full if you were charged more than once, if your payment went through but the plan was not given and we cannot fix it within 7 working days of you contacting us, or if we cannot provide the plan because of a mistake on our side.
• Upgrading needs no refund: what was left of the old plan becomes extra days on the new one.
• If we close sampul.app, we give at least 30 days' notice so that you can download your work.
• Enterprise plans follow the written agreement made with you.

4. Our physical products (such as AR flash cards, coming soon)

• Before it is sent, you may cancel your order for a full refund.
• Once it is sent, we do not accept returns for a change of mind.
• Damaged, faulty or wrong: tell us within 7 days of receiving it, with photos of the items and the packaging. We replace them or refund those items, including their delivery charge.
• Delivery: see our Shipping Policy.

5. How to ask for a refund

Email contact@mysolusi.my with your account email, what you bought and when, and the reason. We reply within 3 working days.

6. How refunds are paid

Approved refunds go back to the original payment method through Curlec, our payment processor. We start them within 7 working days of approval; your bank or card provider may take a further 5 to 10 working days. Affiliate commissions on a refunded payment are voided.

7. Your rights under the law

Nothing in this policy takes away rights you have under Malaysian law, including the Consumer Protection Act 1999, that cannot be excluded.

8. Contact us

Contact us · contact@mysolusi.my · MY SOLUSI (202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.