Dasar Penghantaran

Versi Bahasa Melayu ini ialah terjemahan untuk kemudahan anda. Jika terdapat percanggahan antara kedua-dua versi, versi Bahasa Inggeris diguna pakai.

sampul.app dikendalikan oleh MY SOLUSI (No. pendaftaran 202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.

1. Pelan: diberikan dalam talian

Pelan sampul.app ialah perkhidmatan dalam talian. Ia diberikan kepada akaun anda sebaik sahaja bayaran disahkan, biasanya dalam beberapa minit, dan halaman yang anda terbitkan dihoskan di sampul.page. Tiada apa-apa yang dihantar melalui pos dan tiada caj penghantaran. Jika pelan anda tidak muncul dalam masa 1 jam, hubungi kami.

2. Produk fizikal kami (seperti kad imbas AR, akan datang)

Kad imbas AR Sampul akan datang dan belum dijual lagi. Peraturan di bawah terpakai apabila ia mula dijual.

• Kawasan: alamat di Malaysia sahaja buat masa ini.
• Bila dihantar: barangan dalam stok biasanya dihantar dalam masa 3 hari bekerja selepas bayaran. Barangan prapesan menunjukkan tarikh anggarannya pada halaman produk.
• Caj: caj penghantaran ditunjukkan semasa pembayaran, sebelum anda membayar.
• Kurier: kami menghantar melalui perkhidmatan kurier tempatan dan memberikan nombor penjejakan apabila bungkusan dihantar.
• Masa penghantaran: selepas dihantar, biasanya 2 hingga 5 hari bekerja di Semenanjung Malaysia dan 3 hingga 7 hari bekerja di Sabah, Sarawak dan Labuan. Ini anggaran kurier, bukan janji.

3. Alamat dan penerimaan

• Pastikan nama penerima, nombor telefon dan alamat betul. Jika bungkusan dipulangkan kerana alamat salah atau tiada orang untuk menerimanya, caj penghantaran semula mungkin dikenakan.
• Periksa bungkusan semasa menerimanya. Jika barangan rosak atau salah, beritahu kami dalam masa 7 hari dengan gambar; lihat Dasar Pembatalan & Bayaran Balik.
• Kelewatan kurier, cuti umum atau keadaan di luar kawalan kami mungkin memanjangkan masa penghantaran. Kami akan membantu menjejak bungkusan anda.

4. Hubungi kami

Hubungi kami · contact@mysolusi.my · MY SOLUSI (202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.

sampul.app is operated by MY SOLUSI (registration no. 202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.

1. Plans: delivered online

sampul.app plans are an online service. A plan is given to your account as soon as the payment is confirmed, usually within a few minutes, and the pages you publish are hosted on sampul.page. Nothing is posted and there is no delivery charge. If your plan does not appear within 1 hour, contact us.

2. Our physical products (such as AR flash cards, coming soon)

Sampul AR flash cards are coming soon and are not on sale yet. The rules below apply once they are.

• Where: addresses in Malaysia only, for now.
• When it is sent: items in stock are usually sent within 3 working days of payment. Pre-order items show their expected date on the product page.
• Charges: the delivery charge is shown at checkout, before you pay.
• Courier: we send it with a local courier service and give you a tracking number when it is sent.
• Delivery time: once sent, usually 2 to 5 working days in Peninsular Malaysia and 3 to 7 working days in Sabah, Sarawak and Labuan. These are the courier's estimates, not a promise.

3. Addresses and receiving your parcel

• Please make sure the recipient's name, phone number and address are correct. If a parcel comes back because the address was wrong or nobody could receive it, a re-delivery charge may apply.
• Check the parcel when you receive it. If an item is damaged or wrong, tell us within 7 days with photos; see our Cancellation & Refund Policy.
• Courier delays, public holidays or events outside our control may extend delivery times. We will help you track your parcel.

4. Contact us

Contact us · contact@mysolusi.my · MY SOLUSI (202603178780 (CA0424050-P)), Jasin, Melaka, Malaysia.